Shipping Options - SOUTH AFRICA

• Nationwide Delivery (RSA only) R70 2-4 working days.
• OVN (Major Cities): R150 24 hour overnight delivery outside of Gauteng
• Free Delivery applies on orders of R450 or more

ATTENTION: High risk areas get an additional surcharge (as per the courier guy and can only be determined once shipment is booked)

Disclaimer:

• Please note that shipment will only be dispatched once payment has been received and cleared in our bank account.
• Depending on the time of order, some orders may not be dispatched on the same day. And refers to business days weekends are considered special requests.
• Customers are responsible for providing accurate shipping address, we will not be responsible for orders delivered to the wrong address if the address provided is incorrect or incomplete.

Courier Service Provider

The Courier Guy

To Track your shipment https://portal.thecourierguy.co.za/track

NB: We do not have control of the times items are delivered

A OTP pin will be sent via sms to you from the courier company informing you of your incoming parcel. This OTP is to be given to the driver before he/she will give you the parcel.

Delivery Options for Customers Outside of South Africa:

• None

We are a fairly new business and will soon offer worldwide shipping.

Please drop us an email , we will update you once available.

nicole@keychainsa.com

Our return policy allows for a hassle-free experience for our customers. Returns are accepted within 5 working days of the item being delivered.

The item must be in its original packaging and unopened. If the item has been opened, a 10% restocking fee will apply.

Refunds will be processed within 2-3 business days, provided the item is unused, in its original packaging, unopened, and correct banking details are provided. Please email nicole@keychainsa.com for any return inquiries.

Please note that return shipping costs are the responsibility of the customer unless the item received is defective or damaged, or if there are missing items. These issues must be reported within 24 hours of receiving the item. We may require proof of any defects or damages.

To ensure that our customers receive their items in perfect condition, all orders and every item are thoroughly checked and a video is recorded before packaging and shipping as proof of condition.

Shipping options and pricing:

Refund Policy:

• If you receive a damaged or faulty product, please contact us immediately at nicole@keychainsa.com with images and videos of the issue. Proof must be provided within 24 hours of receiving the goods.
• All products are quality checked and a video of the condition is recorded before shipment is sent out to customers.
• Refunds will be processed within 2-3 business days of receiving the returned item.
• Please note that the customer will be responsible for the courier cost of returning.
• Please note that all products will be reviewed before a refund is processed.

Exchange Policy:

• If you would like to exchange an item, please contact us at nicole@keychainsa.com within 24 hours of receiving the goods.
• The item must be unopened and in its original packaging. If the item has been opened, a 15 restocking fee will be charged.
• Please note that the customer will be responsible for the cost of returning and re-shipping the item. as long as exchange item is of the same value as original purchase.
• Please note that all products will be reviewed before an exchange is processed.

Disclaimer:

• We strive to provide the highest quality products and customer service, but in rare cases, issues may occur. If you have any concerns or issues, please contact us immediately at nicole@keychainsa.com.
• By purchasing from our store, you are agreeing to the terms of our refund and exchange policy.

Anyone interested in becoming a reseller or partner must email nicole@keychainsa.com 

Mon-Fri 09:00-17:00

Resellers Overview

• NO consignment.
• Sales,Marketing and business coaching available
• Wholesale only = MOQ
• Packages = Stock and business training
• No experience required
• Graphic design, Logos, flyers, catalogues etc available

Email for more info.

Terms and Conditions

Product Description
We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on our website are accurate. However, we do not guarantee that the descriptions are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Payment
We accept payment by OZOW and bank transfer. All payments are processed through a secure payment gateway. We do not store any of your credit card information on our servers.

Shipping and Delivery
We use The Courier Guy for local shipment and DHL,Fed Ex or UPS for international shipments to ensure your package arrives on time. Shipping costs will be added to the cost of your order, and the cost will depend on the shipping method selected. We will provide you with a tracking number once your order has been shipped.

Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your purchase for a refund within 2-3 days of receipt. All products must be returned in their original packaging and in the same condition as received. Refunds will be processed within 2-3 business days. Please contact us at nicole@keychainsa.com within 24hr of receiving product, for further information or read policy on website about returns and refunds.

Limitation of Liability
Our liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product.

Intellectual Property
All content included on the website, such as text, graphics, logos, images, is the property of Keychainsa.com or its content suppliers and protected by South African and international copyright laws.

Governing Law
These terms and conditions, and all transactions entered into on or through the website and the relationship between you and us shall be governed by the laws of South Africa without giving effect to any principles of conflicts of law.

Changes to Terms and Conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time without prior notice.

Wholesale Orders
Wholesale orders are welcome, however, wholesalers must accept the terms and conditions of our wholesale program. All company information must be emailed to nicole@keychainsa.com for verification before orders can be processed.

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www.keychainsa.com (hereinafter referred to as "the website" or "we") is a South African based company that specializes in the sale of keychains and self-defense tools. By accessing or using the website, you (hereinafter referred to as "you" or "customer") agree to be bound by the terms and conditions set forth in this document. If you do not agree to these terms, you should not access or use the website.

Cancellation Policy

At Keychain SA, we understand that circumstances may arise where you need to cancel your order. We strive to make the cancellation process as smooth and transparent as possible. Please take a moment to review our cancellation policy outlined below.

Refunds for Card Payments:
If you have made a payment via card on our website, please note that the refund process may take 3-7 days. This is because the funds are held by our payment provider, Payfast, and they will need to refund the amount back to your card. We kindly request your patience during this period.

Refunds for EFT Payments:
For orders paid via EFT, we require a bank confirmation letter of your account along with the attached proof of payment. This is to ensure accurate matching of accounts and verify the user's identity. Refunds for EFT payments will take 5-7 working days. Any applicable transaction fees will be deducted from the total refund amount.

Cancellation before Shipment:
If you wish to cancel your order before it has left our offices, we allow cancellations with a 3% transaction fee. This fee is necessary as our website provider charges us per transaction, and we strive to cover these costs.

Cancellation after Shipment Booking:
Once the items have been booked and shipped, a 20% handling fee will be charged. This fee covers packaging, labor, and bank transfer fees associated with processing the cancellation. Please note that if cancellation is done before the shipment, a 3% transaction fee will be charged.

Courier Cancellation:
In some cases, if the cancellation request is made after the shipment has been booked, we regretfully cannot cancel the couriers as they have already been arranged and we will still be charged for their services. As a result, we must pass on a 3% transaction fee as well as an additional R100 fee for courier cancellation to cover these costs. We sincerely apologize for any inconvenience caused.

We value your understanding and cooperation in adhering to our cancellation policy. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to ensure your satisfaction with our products and services.

Thank you for choosing Keychain SA. We appreciate your business!